Privacy Policy

Learn how Orca collects, uses, and protects your personal information when you use our AI agent platform.

Last updated: January 2025

Introduction

At Orca ("we", "us", or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI agent platform and services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Personal Information

We collect information that you provide directly to us, such as when you create an account, use our services, or contact us for support.

  • Name and contact information (email address, phone number)
  • Account credentials and profile information
  • Payment and billing information
  • Communication preferences and support requests

Usage Information

We automatically collect certain information about how you interact with our platform and services.

  • Device information and browser type
  • IP address and location data
  • Usage patterns and feature interactions
  • Performance metrics and error logs

AI Agent Data

We collect data related to your AI agents and their interactions to provide and improve our services.

  • Agent configurations and settings
  • Interaction logs and conversation data
  • Performance analytics and insights
  • Custom integrations and workflows

How We Use Your Information

Service Provision

  • Provide and maintain our AI agent platform
  • Process transactions and manage accounts
  • Deliver customer support and assistance
  • Customize user experience and preferences

Platform Improvement

  • Analyze usage patterns and optimize performance
  • Develop new features and capabilities
  • Enhance security and prevent fraud
  • Conduct research and analytics

Communication

  • Send important service updates and notifications
  • Provide marketing communications (with consent)
  • Respond to inquiries and support requests
  • Share relevant product information

Legal Compliance

  • Comply with applicable laws and regulations
  • Protect our rights and interests
  • Enforce our terms of service
  • Respond to legal requests and investigations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our platform, conducting business, or serving our users.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

Legal Requirements

We may disclose information when required by law, court order, or to protect our rights, property, or safety.

Consent

We may share information with your explicit consent or at your direction.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption

All data is encrypted in transit and at rest using industry-standard encryption protocols.

Access Controls

Strict access controls and authentication mechanisms protect your data from unauthorized access.

Regular Audits

We conduct regular security audits and assessments to identify and address potential vulnerabilities.

Monitoring

Continuous monitoring and logging help us detect and respond to security incidents promptly.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access and Portability

Request access to your personal information and receive a copy in a structured, machine-readable format.

Correction and Updates

Request correction of inaccurate or incomplete personal information.

Deletion

Request deletion of your personal information, subject to certain legal and operational requirements.

Opt-out

Opt out of certain data processing activities, such as marketing communications or analytics.

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards, such as standard contractual clauses, to protect your information.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: [email protected]

Address: Torre Chamartin, Calle de Dulce Chacón, 55, Hortaleza, 28050 Madrid

Phone: +34 602465780

Data Protection Officer: [email protected]